FAQs

 

NO DECAF ALLOWED (NDA) is changing the way you discover your favorite coffee. We provide local, premium coffee bean roasts that we ourselves would enjoy at home. Subscribe, discover, enjoy.

WHO ARE THESE PREMIUM ROASTERS?

Premium coffee bean roasters take pride in every bean. It’s more than a good cup of joe. Coffee is an experience. NDA will curate roasters that highlight exploration and education in every coffee bean bag.

HOW MANY ROASTS DO YOU HAVE?

We consider a library of over 40 roasts when matching your next delivery!

HOW DOES IT WORK?

We take the work out - no more quizzes and long questionnaires. Simply, tell us light, medium, or dark roast preferences. We want to know how you like your coffee. And how often do you like your coffee bag shipped to you. Simple.

OK, BUT WHAT ROAST IS BEST FOR ME?

If you’re unsure what your preferred roast level is, visit this blog to learn more! Or just simply tell us some of your favorite coffees and we’ll match it based on the flavor and profile!

HOW MUCH DO I GET?

Each delivery contains one 12 oz bag of whole coffee beans. This is about enough for 20 cups depending on how you make your brew. You can choose between receiving a delivery every week, every two weeks, or every month, depending on how much coffee you drink. And we drink A LOT.

HOW DO YOU PICK ROASTERS?

We partner with third-wave coffee bean roasters that feature their most popular or sometimes undiscovered coffee roasts. Coffee's always fresh. That’s our promise. These roasters are locally owned and beacons of their neighborhood! 

WHEN SHOULD I EXPECT MY COFFEE TO SHIP OR ARRIVE?

You will receive a notification with your tracking information. Depending on your subscription frequency and the roaster’s schedule, your notification will include an estimate of delivery. We ship only freshly roasted beans from the roasters.

I’VE MADE A MISTAKE. HOW DO I CHANGE MY FREQUENCY OR MY ADDRESS?

You can view your subscription and personal details on your Account. If you’d like to change your frequency, you can Manage Subscriptions in your Account Details. If you run into any problems, email support@nodecafallowed.com and we’ll respond immediately! 

MY NEW ADDRESS ISN'T SHOWING UP.

If your order is in process, it may reflect your default address. Simply email support@nodecafallowed.com and we’ll respond immediately! 

I NEED TO SKIP MY NEXT SHIPMENT.

Simply log into your Account. Under Account Details, click Manage Subscriptions. Choose which upcoming box you want to skip. Click Skip to not receive your next shipment. Always email support@nodecafallowed.com and we’ll respond immediately! 

I FORGOT MY PASSWORD.

Visit Account and request Forgot Password. We will send a link to that email where you can set a new password. If you don't receive an email, it likely means your account is under a different email address. Email support@nodecafallowed.com and you’ll hear from us immediately.  

I’M STILL CONFUSED.

No problem. We’d love to hear from you. Email support@nodecafallowed.com and you’ll hear from us immediately.

THE NDA GUARANTEE

If you’re not happy with your subscription, contact us. We guarantee we will find you the perfect coffee.